RETURNS + EXCHANGES POLICY
Return and Exchange Policy
Eligibility for Returns or Exchanges:
Customers who purchase products from Ghesal are entitled to request a return or exchange within a 14-day period. This period commences from the date of receipt of the item. To qualify for a return or exchange, the product must be sent back within this 14-day window.
Condition of Returned Products:
It is imperative that the returned product is in the same condition as when initially received, without any damage. Upon receiving the returned item, our team of professionals will conduct a thorough inspection to ensure its pristine condition.
Limitations on Returns:
Please be aware that if the product is found to be damaged or if the return request is initiated after the 14-day period, the item will not qualify for a refund.
Custom Orders:
For orders that are custom-made to the customer's specifications, we can only offer exchanges or alterations, owing to the bespoke nature of these garments. This policy is crucial for us to maintain our commitment to providing made-to-order items.
Customer Support:
Should you have any inquiries or require further clarification regarding our return and exchange policy, please do not hesitate to contact our customer service team.
Our Commitment:
At Ghesal, we take pride in being a small, made-to-order business, dedicated to providing personalized service and quality products.
Eligibility for Returns or Exchanges:
Customers who purchase products from Ghesal are entitled to request a return or exchange within a 14-day period. This period commences from the date of receipt of the item. To qualify for a return or exchange, the product must be sent back within this 14-day window.
Condition of Returned Products:
It is imperative that the returned product is in the same condition as when initially received, without any damage. Upon receiving the returned item, our team of professionals will conduct a thorough inspection to ensure its pristine condition.
Limitations on Returns:
Please be aware that if the product is found to be damaged or if the return request is initiated after the 14-day period, the item will not qualify for a refund.
Custom Orders:
For orders that are custom-made to the customer's specifications, we can only offer exchanges or alterations, owing to the bespoke nature of these garments. This policy is crucial for us to maintain our commitment to providing made-to-order items.
Customer Support:
Should you have any inquiries or require further clarification regarding our return and exchange policy, please do not hesitate to contact our customer service team.
Our Commitment:
At Ghesal, we take pride in being a small, made-to-order business, dedicated to providing personalized service and quality products.